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FAQ's

Ashley St. Claire: Frequently Asked Questions

Updated April 11, 2018

  1. Placing an Order
  • How Do I Make an Order?

Find your favorite items on any product page, add them to cart and checkout. That's it, it's easy!

  • Where is My Confirmation Email?

Ashley St. Claire automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry!

You can try these instead:

  1. Check the spam folder of your email account
  2. Or, you may contact us so we can send you an email with your order history
  • Where is My Receipt?

Your Ashley St. Claire invoice sent to you via email, will serve as your receipt when you make an order.

  • What Type of Payment Do You Accept?

On Checkout, you may pay with your Credit Card (Visa, Mastercard, Discover, AMEX).

  • How Many Orders Can I Make?

As many as you want :-)

  • What Happens After I Place My Order?

We will be sending you a confirmation email with all of the information you'll need. Your items are then processed and shipped, and will arrive at your doorstep within 2 weeks or less (depending on where you live).

  • What is Your Guarantee?

In the event where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement or refund within 365 days of receiving the item.

To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to nfo@ashleystclaire.com. If the case is deemed valid, Ashley St. Claire will cover related cost to deliver a replacement.

After 365 days of receiving the item, buyers can no longer request for item replacement for any reason.

  • Do You Offer Discount Vouchers or Coupons?

Please sign up and be included in our mailing list for you to be the first to know about super deals, discounts and other promotional offers.

  • Can I Send My Order as a Gift? 

ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

2. Shipping, Delivery and Returns

  • Do You Offer Free Shipping?

On certain items we do. Plus, we run promotions from time to time where you can get free shipping on orders over a certain amount.

  • What are My Delivery Options?

North America: We offer USPS Standard Delivery. This is shipping within the
contiguous 48 United States. Price may vary for shipments to Alaska, Hawaii and Canada.

  • How Do I Track My Order?

For orders within North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm

Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly:

PHONE: 1-800-ASK-USPS (1-800-275-8777)

Hours of Operation: Monday-Friday 8 AM-8:30 PM ET, Saturday 8 AM-6 PM ET

  • What is Your Refund Policy?

Ashley St. Claire is committed to making sure that each customer is happy with their purchase. We offer a 365 day money back guarantee on all products (with the exception of underwear, due to sanitary reasons) on Ashley St. Claire. All we ask is that you send the item(s) back to us and pay shipping. If you have any issues with your purchase please contact us at nfo@ashleystclaire.com and we will be glad to make things right for you!

  • What is Your Return Policy?

We don't want to give you more hassles. When there is a mistake on our part, we simply send you the right merchandise without asking you to return the wrong item you've received. You don't have to spend a dime and shipping is totally on us!

You may also ask for a Ashley St. Claire credit that you can use on your next purchase if you don't want us to send you a replacement.

3. Issues

  • Wrong Item Received

If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use the information to correct your order.

  • Damaged Items

Please send us a photograph with your order ID and we will use the
information to issue a replacement.

  • Missing Orders

If you have not received all of your orders, please send us your order ID
and the tracking number to help us locate your item.

  • Double Billing

If you ordered one item only and is double-billed, please send us your order ID for us to review and issue a refund.

  • Unauthorized Charge

We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. We will give you a full refund for this.

Please take note that if you have paid using a credit or debit card, the amount generally takes 72 hours or less to appear on your statement. If you have paid with a bank account or a Paypal balance, the amount will be credited back immediately to your Paypal balance – showing the original amount and the currency used for the payment. In some cases, you may see a PENDING status which means that we have already issued the full refund and it will take 3-5 days for this to reflect on your Paypal account.

  • Wrong Shipping Information (Recipient and/or Address)

If you've entered your shipping information incorrectly during the ordering process, please contact us at info@ashleystclaire.com.

We aim to provide you with a “Best in Class” service by responding to all queries within 24 hours, 7 days a week.

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